Have you ever searched the internet with the phrase ‘ How to talk to a human?’ It’s a frustrating place to be when searching for easy answers and solutions! At least in the Travel industry, help is at hand, actually it’s never been far away because sitting in the therapists chair is a trusted Travel Agent, just for you, to talk about you, to listen to you, to ask you relevant questions and open up the world of ‘me time’.
At Travel Essence they understand that your decisions involve hard earned cash, that your time is limited to certain dates, that you need financial protection, reassurance and peace of mind. They can tick off your requirements on their clipboard and you know that they have absolutely taken it onboard.
The travel agent therapist seems to know the right questions without throwing you in the wrong direction. They keep you on the tab you have opened rather than opening up several more tabs whilst still looking for the same information.
They don’t make you feel inadequate infact they spin their globe on their table and teach you so much: about climate, time differences, rainfall in the high season, vaccinations, visa requirements, luggage allowances, airport transfers, and dietary requests.
Travel agents are the holy grail which indecisive travellers pursue, as they are well travelled themselves, and their knowledge is simply fabulous. They skilfully hone down your list of options, they offer you the world at your fingertips. They know immediately about new flight routes which are coming up offering the latest direct flights without stop overs. They know about all inclusive rates so you that can happily enjoy a plethora of twilight cocktails; they offer excursions organised by trusty operators; and of course rooms with a sea view; or interconnecting doors.
Happily on their desk they have space for your dreaded admin that is hidden behind your dream destination. They can easily make room for your pile of holiday paperwork and the time-consuming small print within your booking conditions and of course they are used to navigating the potential pitfalls. Nothing is too much trouble. At Travel Essence it’s a first class service. They are there to help.
Twenty years ago there was such a rush for everyone to do things themselves online and for direct, easy return flights the individual nowadays has the ease of managing their own booking, within a few clicks a flight can be confirmed. Interestingly though there is a new type of person seeking travel therapy especially for the itinery based destinations, the long haul holidays and twin centred trips. Thought provoking holidays need the human touch.
The highest age group seeking travel agent advice according to the “2017 Portrait of American Travellers” by MMGY Global, are the Millennials. 33% say that they intend to use the services of a travel agent over the next 2 years – that’s twice as many as GenX (17%) and Baby Boomers (18%).
Even though they have increased use and familiarity with communications, media and digital technologies, 44% of Millennials say that using a travel agent “is worth it”, that the idea of a personal shopper for holidays is definitely time and money saving but mostly, even they, actually want to talk to a human.